Business broadband
What is
business VoIP?
Phones over the internet
Full-fibre & leased lines- VoIP (Voice over IP) carries phone calls over the internet instead of a traditional copper phone line.
- With the copper switch-off, most business phones are moving to VoIP.
- It can lower call costs and add features like call routing and remote working.
- Because it runs over the internet, a stable, resilient broadband connection matters more than ever.
If you've heard your phone system needs to move to 'VoIP', it's because the way business calls work is changing. Here's what VoIP is and why it matters now.
What VoIP is
VoIP stands for Voice over Internet Protocol — it simply means your phone calls travel over your internet connection rather than a traditional copper phone line. The handset might look the same, but the call is digital.
Why it matters now
The old copper phone network (the PSTN) is being switched off, so traditional phone lines are being retired. That means most businesses are moving their phones to VoIP whether they planned to or not — see our guide on the copper switch-off.
The upsides
- Lower call costs — calls over the internet are often cheaper.
- Flexibility — take calls anywhere, route them to mobiles, and support remote working.
- Features — voicemail-to-email, call menus and more, often built in.
The one thing to get right
Because VoIP runs over your internet, your connection becomes critical. If your broadband drops, so do your phones. That's why a reliable business connection — ideally with an uptime SLA — matters more once your phones depend on it. See business vs home broadband.
Moving your phones to VoIP and want a connection that can carry them reliably? We compare business broadband and leased lines across UK providers. Call 0845 862 1947 or get in touch.
VoIP is simply phones over the internet — cheaper, more flexible, and soon the only option as copper retires. The key is a dependable connection underneath it, so your calls stay as reliable as your old line was.